Please wait...

Cancellation Policy

Termination by Oilzo.

We may terminate this Agreement or terminate or suspend your right to use the Services at any time without reason, or with reason (including, without limitation, in the event that we believe that you have failed to make payment for the Service(s), or if we find that you have engaged in inappropriate and/or offensive behaviour, or if you have violated any of the Terms herein) by providing you with verbal, written or email notice of such termination to the physical or email address you have provided us, and termination will be effective immediately upon such notice. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress. When terminating your account, Oilzo may delete the account and all the information in it. You have no ownership rights to your account.

Termination by You.

You may terminate this Agreement by completely and permanently ceasing to use the Services (provided that there are no outstanding Services ordered under your password or account). If you attempt to terminate this Agreement while there are still outstanding Services ordered under your password or account, this Agreement shall not terminate until such Services have been performed or otherwise cancelled as permitted by Oilzo.

Policy for Service Cancellation by You.

You may cancel their scheduled Service or Job at any time, subject to the following. If you cancel more than 24 hours before a scheduled Service appointment or Job, there is no cancellation fee. If you cancel within 24 hours of the scheduled start time for the Job or scheduled Service, you will be charged for a cancellation fee.

Policy for Service cancellation by Third Party Provider.

When a Third Party Provider cancels a scheduled Service appointment or Job, Oilzo generally notifies you and makes your Service request available for another Third Party Provider. However, we cannot guarantee that a cancelled Service appointment or Job will be selected by another Third Party Provider and rescheduled or that the Service request will be completed. Third Party Providers reserve the right to refuse a Job Request. You hereby agree to hold Oilzo harmless from any liability that may result from the cancellation of a Job or refusal of Third Party Provider to complete a Job.
There may be instances where, after Third Party Provider has arrived at your location, the Third Party Provider found that the Third Party Provider is not able to successfully complete a Job, for reasons including, without limitation, that the Third Party Provider does not have access or permission to work on your vehicle at the location you provided, that the location is not fit for automotive services (e.g., hill or uneven surface), that the information you provided with respect to your vehicle is inaccurate or incomplete. In such instances, you may be charged a minimum fee.